Category Archives: clients

Playing Nicely With Subject Matter Experts

Posted on April 20, 2013 by

I gave this talk today at the 2013 STC Rocket City Technical Communication Conference. Perhaps it will be of some use to you. When Working with SMEs Goes Badly I began my talk with a couple of Subject Matter Expert … Continue reading →

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Reader Question: Document Design

Posted on May 18, 2012 by

Greetings, Readers! I would like to respond to a reader inquiry on my “About” page to give it the space it deserves. Patty writes: This is actually a question. Am working on a software project (I’m the tech writer). The stand-alone … Continue reading →

Posted in blogging, clients, documentation, technical writing, workplace | Leave a comment

Giving and Receiving Feedback on Your Writing

Posted on April 7, 2012 by

This is a sensitive subject for many writers, me included, because our words are what we get paid for, what we take pride in, and why we do what we do for a living. How dare someone change them, correct … Continue reading →

Posted in clients, editing, technical writing | Leave a comment

“Bring Me a Rock”

Posted on March 31, 2012 by

The game runs something like this: Someone you work for asks you to bring them a rock—that’s all—just a rock. Eager to please, you go out into the yard and find the largest, most promising rock you think might suit … Continue reading →

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